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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，
+ j& {/ v' _; d+ F# G: C* {Thank you so much for your great support on us.* M/ h/ j# w5 x' {3 H
We have received your order of "XXXXXX".
. [2 \# G' Y kWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?! N4 \ L; b: o9 `+ ^2 D
If nothing is wrong, we will ship them asap.
D6 r/ s: b, C: O, f0 xBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 ) M% W/ ]3 V) G( `5 F& g
' \( a- R3 J, Q/ \' r 客户因订购的商品大小不合适导致退货 Dear buyer，9 f- p& z: R& @; A* u
Thank you so much for your great support on us.( h" A+ z6 v8 j2 P% j" {$ m) h/ `* I2 B
So sorry for the inconvenience that the swimming suit did not fit you. 8 C5 p2 z1 ?# a; ]( v$ @
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
P6 `' \/ u& @; l7 D: N! `* iJust suggestion, if you insist on returning it back, we will go to thefurtherstep.0 u/ t' M' }5 @$ N
Waiting for your reply.! V# q) g/ x% U5 }
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，) }3 D2 ~4 o" M4 j
Thank you so much for your great support on us.) b5 @+ l" v; D' A! `
What a big mistake we made! 9 o6 N* }! v/ w, a' J+ v! J4 B* ~ `
Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.; d9 \0 V4 ^( X' \9 W. L9 J
Waiting for your reply and hope your kind understanding.; b1 s5 L+ m% f3 d* S
Best Regards Seller’s name
4 Z* T& m* t/ O9 v译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us.
5 ]3 H! _3 k$ k" \; f0 rUsually it takes about 7-12 days for the item to reach you.
i- w0 B- T. j1 B1 F- BAny question, feel free to contact us and we will reach you at the soonest.1 f4 b& Y6 @8 g
Best Regards Seller’s name2 H( S+ ^; t2 _7 j% _- h
译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
! }. q9 a$ C& ]/ F% G- VWe have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
3 [: m: u& |. |) m0 |Have a nice day!
p' N0 y. i- o R+ h" |$ H* z0 g aBest Regards Seller’s name5 W1 Q: f' Q- {( a& R. X+ ~
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！ : X; v* |0 G9 p, A& E9 `1 Q
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发表于 2015-3-4 20:47:24