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看到越来越多的新同学加入我们乐淘帮大家庭，乔帮主感到非常欣慰！为了照顾我们新同学，从现在开始，我们会不定期推送一些基础知识，帮助我们新同学快速上手！本期乔帮主给大家推送一些亚马逊邮件回复模板，注意仅供参考。 客户订购多种产品，卖家发邮件确认产品订单 Dear buyer，' u! ~1 I' i2 H- P# N
Thank you so much for your great support on us.; U+ i$ B7 m3 N7 @
We have received your order of "XXXXXX".
# N+ b$ \( c8 OWe will work on your order asap, we just want to confirm the amount ofthecompass, did you order 10 pcs?
3 I4 {; u- B" ?; \8 bIf nothing is wrong, we will ship them asap.
' G& E1 K6 y/ t9 |: v; N6 iBest Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。
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客户因订购的商品大小不合适导致退货 Dear buyer，% H7 c1 c% R7 {5 B8 Y" }: r- _
Thank you so much for your great support on us." s6 Y- K) S5 M0 r8 {, l0 [
So sorry for the inconvenience that the swimming suit did not fit you. 8 t, Q" B# Q2 N7 `" H
Will it be possible to give others as a gift? Or how about we make you apartialrefund as a way to make up for this?
* f6 D3 Y: R! r8 d+ tJust suggestion, if you insist on returning it back, we will go to thefurtherstep.
) y. |$ ^0 y. [2 o0 KWaiting for your reply.) S$ l3 l ?# V
Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？ 只是建议，如果您坚持要退货，我们会跟进下一步。 我们等待您的回信。 卖家发错地址 Dear buyer，9 y7 n: ~5 O9 B1 m- C
Thank you so much for your great support on us.( N9 N. y0 |9 ~( R; O: u. z
What a big mistake we made!
0 x% V# U$ U1 E/ N8 X2 X& |1 N& `Sorry, but will you still want the items? If yes, we will resendyouimmediately, if not, we will make you the full refund.+ V3 j% k& L7 @2 r) H( l0 X& R* y$ Q
Waiting for your reply and hope your kind understanding.
9 v+ `, y9 a/ k YBest Regards Seller’s name8 d2 Z$ x+ _6 @: c N5 A& o# P4 `7 K" N
译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。 卖家发货到达时间 Dear buyer， Thank you so much for your great support on us./ \* c( A/ R( J1 G) K" z* q1 a
Usually it takes about 7-12 days for the item to reach you.
, S# U0 l$ @( Y* E6 l$ H& x6 |3 iAny question, feel free to contact us and we will reach you at the soonest.- D- s& Q8 x) t: H; h
Best Regards Seller’s name
# q* c- q9 A1 Z7 j译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。 卖家发货后，要求客户写反馈 Dear buyer， Thank you very much for your order!
: b8 Q5 J) x4 c4 G" b5 ^We have shipped the goods and it will arrive at your side soon. Hope youlikeit! And we are looking forward to your feedback.
; V+ r# ]& Y9 P/ R& zHave a nice day!
1 T5 V4 E, w$ f4 x9 lBest Regards Seller’s name* g; A0 I* u' U0 F
译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！
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发表于 2015-3-4 20:47:24